Ranked by tickets closed, with resolution speed, automation output and contract ownership.
| # | Agent | Role | Open | Closed | Avg resolution | SLA breaches | AI apps | Hours saved / mo | Contracts owned | |
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | Chee Hao cheehao@adrianyeo.com | Agent | 4 | 66 | 7d | 54 | 1 | 0 | 0RM 0 | |
| 2 | Ira ira@adrianyeo.com | Agent | 0 | 1 | 22h | 0 | 0 | 0 | 2RM 950 | |
| 3 | Mong Yee mongyee@cloudworld.my | Manager | 0 | 1 | 25m | 0 | 0 | 0 | 124RM 144,090 | |
| 4 | Amylia amyliafadzli@gmail.com | Agent | 0 | 0 | — | 0 | 0 | 0 | 1RM 1,400 | |
| 5 | Annie smepj00+Annie@gmail.com | Agent | 0 | 0 | — | 0 | 0 | 0 | 64RM 76,366 | |
| 6 | Mee Lee meelee@adrianyeo.com | Agent | 0 | 0 | — | 0 | 0 | 0 | 4RM 4,446 |